Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). No date changes are permitted outside of your tickets validity period. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. How do I change or cancel my flight ticket? If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Please be respectful of our time and other people who need help too and just message us once. www.cdc.gov. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Student Travel Deals - Free Membership | StudentUniverse So call once, get in line and hang tight! Although we specialize in student and youth discounts, most of our promo codes apply for all ages. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Most airlines have issued one free change and you may be eligible to cancel for future credit. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. You can still book with StudentUniverse. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Second, they do not specify the baggage allowance on their e-ticket. First, they do not have a refund option. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Coronavirus Airline Policies - StudentUniverse (Opt out at any time). This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Many travel arrangements (e.g. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Booking Conditions - StudentUniverse Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please understand we are working as hard as we can to help everyone. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. First, visit the link for Studentuniverse Refund Policy Coupon Code. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. I have questions about baggage. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Advertised prices may be limited to travel within specified dates. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Studentuniverse Reviews | Read Customer Service Reviews of After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Once you call, you can leave your number for a call back when we get to your place in line. Baggage is entirely at owner's risk. You agree that you are bound by such additional terms and conditions. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Travel for less and live for more with deals, contests and more. When emailing us, make sure you include the invoice numbers of everyone in your party. If your query is not urgent, please expect a delay in receiving a response. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Airlines can deny boarding without the proper identification. It depends on the airlines waivers and if the travel ban actually applies to you. Prices are not guaranteed until full payment is made. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Alternatively you can ask us for copies. Heres some answers to the top questions we are getting and information to help us help you faster. StudentUniverse | Complaints | Better Business Bureau Profile If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Our agents will give you full details of the itineraries before you book. StudentUniverse UK has got you covered. In some cases, failure to present required vaccination documentation (e.g. Bottom Line. Sound good? The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. This page sets out the Terms and Conditions under which you . Student universe uses tripmate for their insurance policies and they're a complete scam. Please contact us by phone if you are having technical difficulties on our site. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. But ATOL protection does not apply to all travel and travel services. Masks are now mandatory in airports, train stations and other ports of travel. Sign up for sale alerts, email-only discounts, travel inspiration and more. Tuition and Fee Policies in the Event of Campus Closure. Please contact us to see if your booking qualifies. Prices are subject to increase prior to the time you make full payment. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. You should be aware that costs could increase closer to the departure date. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. There are also plenty of travel deals available to all young people (18-25 year-olds). :). We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Most of our deals are available to be purchased online. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. We have unique discounts available for students and anyone under 30. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. All accommodation ratings are set by the relevant provider. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Please ensure you read the credit details and then give us a call when youre ready to book. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. It was officially launched in 2000 and remains a privately-held company. We understand a lot of events have been cancelled due to concerns over COVID-19. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. For many airlines, the credit is good through December 31, 2020. Travel credit is stored on your StudentUniverse account for future use. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. They may change due to air traffic control restrictions, weather conditions or operational requirements. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Yes, your travel credit is good for the same airline as your original flight. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Student hotels & hostels All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Most Popular. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed .
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