When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Hi @Crashedagain, thanks for your message. Better broadband and TV for less. By phone. 25-08-2022 We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. 25-08-2022 Need a helpful hand to show you how to make a payment? You will be contacted by a member of our Complaints Team. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more, Problem solved? You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. To find out more about the Community check out our Getting Started guide, on Cara Durbin email address & phone number | Virgin Media O2 Business You can contact Virgin Media customer services on Twitter @virginhelp. And obviously some other people are having trouble too. Hi folks. If you do ever need anything, please pop back and we'll be delighted to assist further. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. List of Virgin Media Customer Service Numbers. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. References. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. I just want a broadband upgrade also. How to Contact Virgin Media. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Contact us. If possible, avoid calling when you are rushed for time. It's packed with tips, hints and helpful answers about our products and services. 09-07-2022 All tip submissions are carefully reviewed before being published. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Include your email address to get a message when this question is answered. I do have the address I want to block though, on Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. 25-08-2022 We will continue to provide support for already existing email accounts, which will remain open. I'm sorry to hear you're having an issue with upgrading your broadband. You can use your mobile number instead of your account number in this process. 06-07-2022 I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Contact Virgin Media: Phone, Email & Live Chat - Selectra Solved: Wifi Pods - how to order - Virgin Media Community - 5264926 These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Virgin Media Contact Number | How to Get In Touch I did notice in the forum that there is a list of available addresses but that never came up. I can confirm the number you were called from is not us. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Run Turgs Virgin Media Email Backup on Windows. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. My Virgin Media Account on the App Store Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. They cannot wriggle out of it. 13:16. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. 09-07-2022 Contact email for Virgin - Virgin Media Community - 4920953 You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Contact Virgin Media | Fastest, No Wait Time - GetHuman 09-07-2022 Cancelled but sent pre contact email? - Virgin Media Community Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. 08-02-2022 You clearly have access to the internet because you have posted here. Have you checked out your online account for any offers available? 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Did you ever get this sorted? Simon S. - Service Operations Manager - LinkedIn Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Step 1) Create a distribution list in your Address Book. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Search Search. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. 24-01-2022 The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 2. as the system does not have that info for her, but does not work. New around here? on Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. We use cookies to make wikiHow great. Textphone for broadband, TV and phone for new customers 0753 305 1809. 26-01-2022 18:04. many thanks for all the help. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . online chat not working, Re: How do customers contact Virgin Media? By continuing, you agree to our cookies policy. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. These cookies allowed us to study how users navigate on the website. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. 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