how do i contact stubhub for refund? how do i contact stubhub for refund?

After the switch, you will enter the email address you use to access the community in order to reset your password. From everything weve seen, the StubHub customer support is quite thin, to say the least. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. If you purchased on a registered account, your credit is available within your StubHub Wallet. Click on any of the links and there is a private message link on the moderators page They can assist you. Bradley R. Hightower. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Combined with viagogo, we now span 90+ countries around the world. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How Do I Contact StubHub For Refund? | Insurance Guide Click here to explore your options! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The clause is designed to protect both buyers and sellers. Find the sale. We'll do our best to get back to you in the next 24 hours. On March 7th, StubHub emailed Marrali a copt of its refund policy. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Check out the table below to see the best alternatives to StubHub. 0. How to reach a live person: Speak "customer service" at first prompt. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec https://money.com/stubhub-refunds-covid-19-cancellation/. Sorry we couldn't be helpful. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . DoNotPay records the details of your purchase to boost your chances of winning the refund. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Wish they would help. To reach customer support call 1-866-788-2482 Find contact information here. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. No problem. Clear your Internet browsers cookies and cache. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Postponed events may not be eligible for refunds. New York StubHub.com | Better Business Bureau Profile Solved: Refunds - StubHub Community Louisiana "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Are You Having Trouble Getting in Touch With StubHub? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. An email might never be responded to, and the same goes for phone calls. AND TOLD ME THAT "Recine. Copyright 2007 - 2023, ContactHelp.com. So the funds are available but you only adhere to the state-by-state laws? Find help with your questions from other fans through our own peer-to-peer community! After the switch, you will enter the email address you use to access the community in order to reset your password. How to request an event on the StubHub website. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Please note that, for canceled events, no . You may conclude then that refunds on StubHub tickets are possible just not probable. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. StubHub to refund canceled events after pandemic complaints All rights reserved. Fatsuma Stagehand International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Enjoy! All Rights Reserved. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Congratulations on your sale. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Open a new browser and try logging in again. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. How do we request the refund? If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. How do I contact StubHub for a refund? Customer Service training is needed. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. I had to ask for a manager. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you feel like StubHub cheated you, you could take action against them. We do still love going to events and want buying tickets online to be easy and safe. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. All Rights Reserved. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. How do I complain to StubHub? To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Ads by Money. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. How do I contact StubHub customer service? - KnowledgeBurrow.com Sign in, or if youre new to StubHub, sign up for free. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Maryland: The company prides itself on being a Fan-to-Fan service. Help us improve this article with your feedback. The cash refund will be issued by May 31, 2021 and will. Refund for Foo Fighters tickets? - StubHub Community It's a code that starts with SH followed by some numbers. Click that link and you're good to go. And never again. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. There's a class action lawsuit against StubHub from other customers who want a refund too. StubHub changes its refund policy during COVID-19 pandemic - WKBW ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Stubhub said they have the seats were listed until a hour past kickoff. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Once you receive that email you can log into your account and navigate to the StubHub wallet. They're upset StubHub is refusing to . Phone Call 1-866-788-2482. We will process the refund to your original payment method within 5 days. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Is SeatGeek legit? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina / What happens when an event is canceled. Lets dive into it right away. Guaynabo, PR 00968. Request and Get a StubHub Refund Right Now. The company does have something they term FanProtect Guarantee in its User Agreement. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. For obvious reasons, this isnt usually a satisfying compensation. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. The worst company ever you lost me and a ton of my friends and family. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. to check out everything we offer. Remember, your order is covered by our FanProtect Guarantee." Sellers . I received an access code that didn't work and Customer Service asked me to give the seller a little time. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Depending on where you live and how you got the tickets, you may be due a cash refund. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Click here to update this department. The corporate office phone number is 415-222-8400. on 2/28 at 3:05PM You will enter your community username and new password and done! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Yes It is free to list tickets for sale, and to search for tickets to buy on StubHub. 6:00 AM - 7:00 PM PT weekends. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. They may sell them for more or less than face value. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Ticket buyers and sellers say StubHub owes them after widespread event If your payment is pending, well cancel the payment. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If you have already been paid, we'll charge your credit card on file to recover the payment. How can I email stubhub to refund tickets for a cencelled event. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Very dissatisfied customer. Concert canceled? Ticketholders have issues getting refunds - KSDK You never know when you might find yourself financially strapped - the good news is you have options. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. DoNotPay doesnt care about that. What Qualifying Event Would Trigger 18 Months COBRA Continuation? And the exact same seats they re listed and sold for a different amount sold and the payout. Offers may be subject to change without notice. Georgia I was refused to talk with a supervisor , I had 4 tickets listed. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Ticketmaster will be the only place selling VIP Tickets though. What do you mean Dming the moderators? We are changing the way you register and sign-in to the StubHub Community. To reach Customer Support call 1-866-788-2482. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Purchased 2 NFL tickets on StubHub. How to Request a Stubhub Refund [98% Success] - DoNotPay ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. You have lost a customer for life! These are often free tickets the seller can relist. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. StubHub to refund canceled events after pandemic complaints - KXTV Customerscomplained to the media andfiled lawsuits. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Customer service all the way to your seat, 2000-2022 StubHub. Reach out to customer service representatives via social media, Call the event organizer and state your case. Buy sports, concert and theatre tickets on StubHub! How do I contact StubHub for a refund? If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. All you need to do is follow these short steps below: Voil! It is possible to request a refund on a purchased StubHub ticket manually. I've been a customer for a long time and am not happy. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub customer service phone numbers and support Please take the tickets directly to the box office for a refund. We just sent you a welcome email. DoNotPay can be by your side during the process and help you sue any company in small claims court. Those will be paid out by the end of May. Poor customer service is the biggest pet peeve to DoNotPay. How to Contact StubHub for fraudulent tickets. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? It is now November - this is ridiculous. You already know that. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Click your state to see if you qualify! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Marrali just wants her money back, and she's not the only one. StubHub is also required to process any refund requests it receives going forward for the events at issue. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. If you feel like StubHub cheated you, you could take action against them. Illinois 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. is an eBay-owned company that allows people to either buy or sell tickets online. Ohio Attorney. Go ahead and file a chargeback on your credit card. We have a great help article here which provides the steps to list these Mobile Transfer tickets. The company prides itself on being a Fan-to-Fan service. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews . StubHub offersthe retroactive refunds because the live events industry is opening back up. The credits are valid through the end of 2022. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub issuing refunds for events canceled due to COVID - The Enquirer In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. A few days later I'm only paid out for 1 set of tickets. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. We'll email you when an event is canceled. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Dorado, PR 00646, Metro Office Park They showed my same seats that they cancelled sold and the payout. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Listings for companies similar to StubHub: Customer service is awful. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Enter your gift card PIN in the PIN field when prompted. This happens when tickets are reprinted, but they are usually still valid. I have been trying to purchase tickets for over a week now. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. How do I contact StubHub for refund? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Have an idea for StubHub? We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Enter your gift card number in the Add a Fancode & gift code section. Copyright 2020 Scripps Media, Inc. All rights reserved.