Violated EMS Rules 25 TAC 157.36(b)(16) related to misappropriating medication from her employer. Board Action Search. Medical Board Approves 75 Disciplinary Actions at April Meeting Pitcher, Darvin Dean, Spring, TX. WebYou can file a complaint by completing a form and submitting to the EMS Compliance Unit: Email: EMS_Complaint@dshs.texas.gov Fax: 512-821-4510 Mail: Mail Code-1876, Texas Department of State Health Services, Attn: EMS Complaints, PO Box 149347, Austin, TX 78714-9347 You can get the complaint form online or call us at 512-834-6765 to ask for a October 7, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). The TMB may have notified you that you are the subject of an investigation or already determined that you have violated the Texas Occupations Code . Wheeler, Masson Doss, Conroe, TX. Close:Dismissed due to insufficient evidence of a violation. board meeting, the Texas Medical Board has taken disciplinary action against 59 licensed physicians. 7-days Suspension from September 15, 2022 through September 21, 2022, 7-days Suspension from September 17, 2022 through September 23, 2022. Cambre, Taylor Morgan, San Angelo, TX. Compact w/ Texans (Complaint About Agency), Governor's Committee on People with Disabilities. Violated EMS Rules 25 TAC 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(47) related to failure to follow the Medical Directors Protocol, engaging in conduct that jeopardizes the health or safety of any person, falsifying a patient care report, and engaging in acts of dishonesty. We may impose emergency suspension separately from a proposed disciplinary action in these cases. Tex. WebThe TMB Bulletins contain rule changes and disciplinary actions as well as timely articles, information about board members, new licenses issued and other helpful information. Violated EMS Rules 25 TAC 157.36(b)(2), 157,36 (b)(21), 157.36(b)(29), and 157.36(b)(35) related to criminal conduct resulting in a conviction for three state felony offenses of Tampering with Governmental Record. This will enable the agency to provide the best possible service and reduce inconvenience for customers. WebThe disciplinary process in a Texas Medical Board investigation can be complex and overwhelming, and we understand how much is at stake for you and your family. Once we finish the investigation, the Enforcement Review Committee (ERC) reviews the case. WebMission Statement. Perry, Ryan C., Navasota, TX. Violated Tex. Research, Funding, & Educational Resources. A doctor entered into a Waiver Order with the TMB in March 2022 that prohibits him from treating female patients in Texas until he requests in writing and appears before the TMB to provide evidence that he is safe to practice. Disciplinary actions Barrada, M. Ismail, M.D., Houston, TX, Lic. Ortega, Hiram Edmundo, San Antonio, TX. WebTMB disciplinary actions vary, but here is a sampling of recent disciplinary actions that the TMB has taken against medical professionals. August 22, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Initial Complaint Letter; Formal Investigation; Informal Settlement Conference; Agreed Order Negotiations; SOAH Contested Case Hearings; Appeals and Motions for Rehearing; Temporary Suspension Hearings; Probation or Agreed Order Violations; Texas Board of Nursing Defense. Recent TMB news releases and bulletins can be accessed by clicking the links below. After clicking the link below and accepting the usage terms, click on the "License Type" dropdown, select "Pain Management Clinic (Board Action Only)" and click "Search" to view all clinics with a Board action. Description: Press Release April 16, 2008 A (PDF File). These materials are the subject of two Texas Attorney General decisions that establish that these materials are specifically exempt from disclosure under the Texas Public Information Act (PIA). Sanchez, Germain Javier Luna, Houston, TX. al Board Licensure Committee Agenda In March 2022, a panel of the TMB temporarily suspended without notice the medical license of a physician whose license was in a delinquent status and unable to be renewed due to an unpaid child support judgment. For those 30 day updates,you may submit updates using your MyTMB account, or you may submit thePhysician Profile Update Request Form. Center for Health Emergency Preparedness & Response, Texas Comprehensive Cancer Control Program, Cancer Resources for Health Professionals, Resources for Cancer Patients, Caregivers and Families, Food Manufacturers, Wholesalers, and Warehouses, Emergency Medical Services (EMS) Licensure, National Electronic Disease Surveillance System (NEDSS), Health Care Information Collection (THCIC), Emergency Healthcare Act at Chapter 773 of the Health and Safety Code, Rules for EMS First Responder Organizations: 25 TAC 157.14, Rules for EMS education programs: L 25 TAC 157.32, Rules for EMS Course Coordinators: 25 TAC 157.43, Read the 2016 report on Emergency Medical Services Complaints and Investigation, EMS Personnel Certification and Licensure, Out of Hospital Do Not Resuscitate Program, Governor's EMS and Trauma Advisory Council. Please visit Chapter 195 of the Board rules for the complete regulations. board meeting, the Texas Medical Board has taken disciplinary action against 59 licensed physicians. Our mission is to protect and enhance the public's health, safety and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline and education. Please take this short survey. Individuals considering apply , tmb.state.tx.us/page/pain-management-clinics-with-disciplinary-action) WebNews releases are sent following Board meetings and contain rule changes and disciplinary actions. As such, for now, we would encourage TMB customers to reach out to us via email, phone, or mail as opposed to visiting in-person. Violated EMS Rules 25 TAC 157.36(b)(11) and 157.36(b)(31) related to delegating EMS functions to a person who lacks the education, training, experience, or knowledge to provide appropriate level of care, and engaged in conduct that has the potential to jeopardize the health and safety of a patient. Board orders can be viewed by clicking the link on the Nurse's license number or by sending a request to the Texas Board of Nursing, Enforcement Division, 333 Guadalupe 3-460, Austin, TX 78701-3944. Violated EMS Rules 25 TAC 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE compliance. We invite you to contact us and welcome your calls, letters and electronic mail. July 1, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). In most cases, the investigator will ask the person or entity under investigation for more information. complaint information and investigative files. Specialties:This will be blank for physicians. September 7, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). and the date the status was last updated. Board orders can be viewed by clicking the link on the Nurse's license number or by sending a request to the Texas Board of Nursing, Enforcement Division, 333 Guadalupe 3-460, Austin, TX 78701-3944. Violated EMS Rules 25 TAC 157.36(b)(2), 157.36(b)(8), 157.36(b)(31), 157.36(b)(35), 157.36(b)(38), and 157.36(b)(47) related to failure to follow the Medical Directors Protocol, engaging in conduct that jeopardizes or has the potential to jeopardize the health or safety of any person, failing to transport a patient, and engaging in acts of dishonesty. Examples of Disciplinary Actions by the Texas Medical Board, Texas Real Estate Commission (TREC) License Defense FAQs, Dealing With a Licensing Board Investigation, Appealing a License Suspension or Revocation, Property Tax Professional License Defense, Texas Appraiser Licensing & Certification Board (TALCB), Texas State Board of Public Accountancy (BPA), State Bar of Texas & Board of Law Examiners, Texas Board of Professional Engineers (TBPE), Texas Health and Human Services Commission (HHSC), Texas Department of Licensing and Regulation (TDLR), The Process of Defending Your Medical License, Texas State Board of Dental Examiners (TSBDE), Texas Board of Nursing (BON) License Defense FAQs, Speech-Language Pathologist License Defense, Physical/Occupational Therapy License Defense, Texas State Board of Acupuncture Examiners (TSBAE), Texas Department of State Health Services (DSHS), Dealing with the Texas Optometry Board (TOB), Dealing with the Texas State Board of Pharmacy, Dealing with the Texas Board of Veterinary Medical Examiners, Dealing with the Texas State Board of Examiners of Psychologists (BEP), Texas State Board of Plumbing Examiners (TSBPE), professional medical license defense lawyer, Military Divorce Rates Have Dipped Slightly but Unique Issues Faced by These Couples Remain the Same. If they determine that a professional has violated the Act, they can impose one or more sanctions and administrative penalties. Simpkins, Brad Scott, Coppell, TX. Our EMS Compliance Unit investigates complaints against: Complaints involve possible violations of: You can file a complaint by completing a form and submitting to the EMS Compliance Unit:Email:EMS_Complaint@dshs.texas.govFax:512-821-4510Mail: WebThe following nurses had disciplinary action taken against their licenses. Violated EMS Rules 25 TAC 157.36(b)(20), 157.36(b)(35), and 157.36(b)(40) related to related to assisting another to cheat on psychomotor examinations, engaging in any activity that betrays public trust and confidence in EMS, and engaging in acts of dishonesty which relate to the EMS. Be specific. Complaints and disciplinary proceedings against medical professionals by the Texas Medical Board (TMB) can result in many sanctions. In October 2021, a panel of the TMB temporarily suspended without notice the medical license of a physician who was arrested for possession or promotion of child pornography. Public Health Information Violations/HIPAA:You can report these issues to US Department of Health and Human Services Office of Civil Rights (OCR). Violated HSC 773.065(a) and EMS Rules 25 TAC 157.11 and 157.16 (rules in effect on the date of the occurrence) related to Quality Management Plan and oversight of EMS personnel. December 2, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Document: uary 7-8, April 29-30, August 5-6, October 21-22. Attn: EMS Complaints, Streppone, John Anthony, Schertz and/or San Antonio, TX. , subject to board rules, including rules regarding disciplinary action, license registration and renewal, and continuing medical education. Initial Complaint Letter; Formal Investigation; Informal Settlement Conference; Agreed Order Negotiations; SOAH Contested Case Hearings; Appeals and Motions for Rehearing; Temporary Suspension Hearings; Probation or Agreed Order Violations; Texas Board of Nursing Defense. Violated EMS Rules 25 TAC 157.36(b)(3), 157.36(b)(4), 157.36(b)(8), 157.36(b)(36), and 157.36(b)(40) related to failure to follow Medical Director's Protocols/Policies, failure to contact Medical Control and/or the Medical Director as required, falsifying a patient care report, failure to maintain a substantial amount of skill, knowledge, and/or academic acuity to timely and/or accurately perform, Beaumont and/or Lumberton and/or Silsbee, TX. Our mission is to protect and enhance the public's health, safety and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline and education. Include a mailing address if you wish to have the copies mailed to you. Violated EMS Rules 25 TAC 157.36(b)(2), 157.36(b)(16). EMT Certification: 30-days Suspension from August 25, 2022, through September 25, 2022. For m , ct of 1970 (21 U.S.C. Board Action Search. In addition, the Department of Veterans Affairs had referred the doctor to the TMB for failing to meet acceptable standards of clinical practice for female veteran patients. May 16, 2018, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Violated EMS Rules 25 TAC 157.36(b)(31) and 157.36(b)(33) related to related to a positive drug screen for Cocaine. For more information, contact: Board orders can be viewed by clicking the link on the Nurse's license number or by sending a request to the Texas Board of Nursing, Enforcement Division, 333 Guadalupe 3-460, Austin, TX 78701-3944. These materials are the subject of two Texas Attorney General decisions that establish that these materials are specifically exempt from disclosure under the Texas Public Information Act (PIA). The pain management clinic registration information below is updated regularly. The TMB Newsroom contains links to public information, including statistics, outreach information, news and publications, open records and TMB data reports. Include enough description and detail about the information requested to enable our agency to accurately identify and locate the items requested. Gay Marriage is Illegal in Texas . Document: ng in February, the Texas Medical Board has taken disciplinary action against 59 licensed physicians. 1 Order related to a Texas Physician Health Program violation, and. If estimated costs exceed $100, our agency may require a bond, prepayment or deposit. They usually do this by mail, email, or phone interviews. ), inlcuding those issued to pain management clinics. This listing is not intended as a guide to the level of sanctions appropriate for a particular act of misconduct. Cooperate with our reasonable efforts to clarify the type or amount of information requested. Pain Management Clinics - Spreadsheet of Current Certificate status March 9, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Webdisciplinary hearing materials, and licensure application files. Disciplinary actions The following is a summary of actions taken by the full Board: Ayoub, Samy Youssef, M.D., Beeville, TX, Lic. Requestors may review it at a time mutually acceptable to the requestor and the agency. February 2, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). For general enforcement/compliance inquires, please call 512-834-6665 or contact our EMS Compliance staff. TMB offices are now located in the George H.W. WebIf you are facing the possibility of disciplinary action from a licensing board, our experienced Texas medical license attorneys are prepared to defend your case. March 2, 2023, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Pena, Augustin Daniel, Bishop, TX. Also, audits and inspections are both non-disciplinary verification processes. The pain management clinic registration information below is updated regularly. Pain Management Clinics - Spreadsheet of Current Certificate status. Horne, Isaiah, Bedford and/or Irving, TX. WebTMB disciplinary actions are corrective measures imposed in response to medical misconduct, rule violations, or poor performance. Some of the more lenient sanctions for violations of the Act include public reprimands and administrative penalties or monetary fines. Unprofessional conduct which might endanger the public. WebApr 26 2017. April 14, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Violated EMS Rules 25 TAC 157.36(b)(2), 157.36(b)(24), 157.36(b)(31), 157.36(b)(32), 157.36(b)(35), and 157.36(b)(44) related to failure to provide requested information, failure to notify the Department of current mailing address, and operating an emergency response vehicle under the influence of alcohol. Violated EMS Rules 25 TAC 157.36(b)(2), 157.36(b)(14), 157.36(b)(22), 157.36(b)(23), 157.36(b)(26), and 157.36(b)(30) related to criminal conduct resulting in deferred adjudication community supervision for three state jail felony offenses of Credit or Debit Card Abuse, failing to report arrest and failing to notify department of change in criminal history. What Kind of Occupation Licenses Does the Texas Department of Licensing and Regulation License Oversee? January 2, 2019, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). To speak with one of our knowledgeable and compassionate Texas medical license attorneys in order to begin preparing your license defense, contact the Leichter Law Firm today at 512 Please provide a phone number so that we may contact you if we have questions, and a mailing address if you wish to have information sent to you. Union Healthcare Services, Inc. DBA City EMS, Houston, TX. When the Texas Medical Board (TMB) takes disciplinary action against a medical professional it licenses, it must report certain information. You do not have to provide your name when filing a complaint. Texas requires pain management clinics (PMC) to be registered with Texas Medical Board. Violated Texas Occupations Code 53.021(b) related to felony conviction and imprisonment for two counts of Possession of Child Pornography. To view a copy of the consent order, click on the health carepractitioner name. WebYou can file a complaint by completing a form and submitting to the EMS Compliance Unit: Email: EMS_Complaint@dshs.texas.gov Fax: 512-821-4510 Mail: Mail Code-1876, Texas Department of State Health Services, Attn: EMS Complaints, PO Box 149347, Austin, TX 78714-9347 You can get the complaint form online or call us at 512-834-6765 to ask for a This does not apply to anonymous complaints. Description: Press Release April 28, 2011 (PDF File). Description: Press Release April 18, 2011 (PDF File). To take the first step in protecting your licensure, contact the Leichter Law Firm today at 512-495-9995. The Agreed Order requires the doctor to: Schedule an assessment with the KSTAR Program within six months, Have another physician monitor his practice for eight consecutive monitoring cycles, Pass the Medical Jurisprudence Exam within one year and three attempts, Complete at least 24 hours of CME within one year, including eight hours in medical recordkeeping, eight hours in ethics, and eight hours in risk management. 1 Order related to a Texas Physician Health Program violation, and. For current license status, go to theOnline License Verificationsite.All postings will remain on the web page: 7-days Suspension From November 10, 2022 throughNovember 17, 2022, 14-daysSuspension From October 28, 2022 through November 11, 2022, 12-months Probated Suspension You should consult an attorney for advice regarding your individual situation. Complaints Before the Texas State Board of Public Accountancy, Probation with conditions placed on the medical license, Limiting the professional from certain areas of practice or restricting them from performing certain procedures, Requiring additional training or education, Requiring supervision by a chart or other practice monitor, Ordering compliance appearances before the TMB, Referring the professional to the Texas Physician Health Program, Requiring participation in rehabilitation or behavioral health programs, Requiring the professional to abstain from drugs and alcohol and/or undergo drugs and alcohol testing, Ordering participation in AA or similar programs, Prohibiting treatment of certain types of patients or requiring chaperones or supervision to treat some patients, Conducting random and unannounced compliance visits at the professionals workplace. A pain management clinic is a publicly or privately owned facility for which a majority of patients are issued on a monthly basis a prescription for opioids, benzodiazepines, barbiturates, or carisoprodol, but not including suboxone. Violated Tex. Disciplinary Actions. When the Texas Medical Board (TMB) takes disciplinary action against a medical professional it licenses, it must report certain information. Sticker, Justin Lee, Kountze, TX. Description: Press Release April 14, 2003 (PDF File). Violated EMS Rules 25 TAC 157.36(b)(9) related to failing to respond to a call while on duty and/or leaving duty assignment without proper authority. These materials are the subject of two Texas Attorney General decisions that establish that these materials are specifically exempt from disclosure under the Texas Public Information Act (PIA). the physician has no criminal history, including pending charges, indictment, conviction and/or deferred adjudication in Texas; There must be a reasonable cause to believe that a certificate or license holder's conduct is a danger to the public's health and safety. The TMB Bulletins contain this information from the other boards supported by the agency as well as timely articles, information about board members, new licenses issued and other helpful information. Disciplinary Restrictions:Any disciplinary restrictions on the license. September 24, 2020, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a) for the duration of the Disaster Declaration for all Texas counties in response to COVID-19. Violated EMS Rules 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. Violated EMS Rules 25 TAC 157.36(b)(2), 157.44(i)(2)(B), 157.44(i)(2)(I), 157.44(i)(2)(J), 157.44(i)(2)(N), 157.44(i)(2)(Y)(ii), 157.44(i)(2)(Y)(iii), 157.44(i)(2)(Z)(ii), and 157.44(i)(2)(Z)(iii), related to failure to fulfill responsibilities as an EMS Instructor, failure to accurately teach the course curriculum, sexually harassing female students, and exhibiting unprofessional conduct discrimination and verbal abuse. Not have any criminal history. Violated EMS Rules 25 TAC 157.36(b)(2), 157.36(b)(25), 157.36(b)(26), 157.36(b)(29), 157.36(b)(31) and 157.36(b)(35) related to criminal conduct resulting in deferred adjudication community supervision for Assault Intentional/Reckless/Impede Breath/Circulation with Previous Conviction and for Assault Family Member, failure to notify department of change in criminal history and failure to report arrests. TMB disciplinary actions vary, but here is a sampling of recent disciplinary actions that the TMB has taken against medical professionals. Description: Press Release April 20, 2011 (PDF File). January 27, 2023, Emergency Suspension of privilege to practice, Pursuant to Health and Safety Code 778A related to the EMS Compact and EMS Rules at 25 TAC 157.36(a). physician licensure is not limite , ormation refers to any previous or current disciplinary action, as well as limited investigation information as authorized by Sect. In October 2021, a panel of the TMB temporarily suspended without notice the medical license of a physician who was arrested for possession or promotion of child pornography. To take the first step in protecting your licensure, contact the Leichter Law Firm today at 512-495-9995. WebNews releases are sent following Board meetings and contain rule changes and disciplinary actions. Violated EMS Rules 25 TAC 157.36(b)(4), 157.36(b)(8), 157.36(b)(31), and 157.36(b)(47) related to failure to follow Medical Directors protocol, falsifying patient care report, engaging in conduct that had the potential to jeopardize the health and safety of a patient by performing beyond the scope of level of certification or licensure without Medical Directors authorization. November 9, 2021, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Violated EMS Rules 25 TAC 157.43(h)(2), 157.43(h)(17), 157.43(m)(3)(B), and 157.43(m)(3)(E) related to failure to provide supervision and oversight, failure to comply with the responsibilities of a course coordinator, and falsifying course completion certificates. August 10, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Our mission is to protect and enhance the public's health, safety and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline and education. April 5, 2022, emergency suspension, pursuant to the EMS Rules at 25 TAC 157.36(a). Violated EMS Rules 25 TAC 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to proof to validate attestation and/or CE Compliance. A physician received a temporary suspension of his medical license without notice from the TMB in December 2021 after his employer suspended him for an inability to practice medicine safely due to alcohol or substance abuse. Violated EMS Rules 25 TAC 157.36(b)(3), 157.36(b)(4), 157.36(b)(31), and 157.36(b)(35) related to engaging in conduct that jeopardized the health and safety of a patient and failure to make an accurate, complete, and/or clear patient care report. Home Blog Examples of Disciplinary Actions by the Texas Medical Board. Before You Apply Possible restrictions and conditions under probation or remedial plans may include: Failure to comply with a remedial plan or the terms and conditions of probation constitutes unprofessional or dishonorable conduct likely to deceive, defraud, or injure the public and is an independent violation of the Act under Rule 189.8. Hill, Ted Pete, Cypress and/or Spring, TX. Department certification/license numbers of EMS personnel and/or providers involved. Por favor, responda a esta breve encuesta. Two 17-year-olds in the vehicle died in the wreck and the five other young passengers were taken to the, If you are considering a divorce or going through the process, you know that ending a marriage is not a pleasant experience. Occ. 419 of the 79th Legislature, have strengthened and accele Disciplinary actions for Perfusionists are available at: http://www.tmb.state.tx.us/page/DSHS-Transferred-Licenses under the Disciplinary/Enforcement Actions tab labeled Perfusionist. Setterlund, Kyle Steven, Killeen, TX. Violated EMS Rules 25 TAC 157.4(e), 157.34(b)(2)(A), 157.36(b)(2), 157.36(b)(18), 157.36(b)(21), 157.38(c), and 157.38(k)(5), related to failure to provide appropriate documentation and/or proof to validate attestation and/or CE Compliance. To speak with one of our knowledgeable and compassionate Texas medical license attorneys in order to begin preparing your license defense, contact the Leichter Law Firm today at 512 Calhoun, Ryan, Gatesville, TX. Description: Press Release April 30, 2008 A (PDF File). The TMB's new address is, Prescription Monitoring Program Checks Now Mandatory, ALERT Scams Targeting DEA Registrants & Other Health Professionals, Compact w/ Texans (Complaint About Agency), Governor's Committee on People with Disabilities. Can I Remain Anonymous if I File a Complaint? Depending on the nature of the offense, disciplinary action may take the following forms: Restrictions on treating particular patients or performing certain operations and procedures. Lindgren, Nathan Scott, San Antonio, TX. Violated EMS Rules 25 TAC 157.36(b)(12), and 157.36(b)(19), related to failure to comply with an Agreed Order. have prompt access to information that is not confidential or otherwise protected; receive treatment equal to all other requestors, including accommodation in accordance with ADA requirements; receive a statement of estimated charges, when charges exceed $40, in advance of work being started and opportunity to renegotiate the request if charges are too high; choose whether to inspect the requested information at a time mutually acceptable to the agency and the requestor; receive copies of the information; or both; receive a waiver or reduction of charges if our agency determines that access to the information primarily benefits the general public; receive notice if we ask the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions; lodge a complaint about charges for public records and a complaint related to other possible violations with the county attorney, criminal district attorney, or Office of the Attorney General.