San Francisco, CA 94105 USA. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Evaluating all of these factors, I agreed to join the company. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Enjoying This Built In Excerpt? StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. By signing up you are agreeing to receive emails according to our privacy policy. Singh Cassidy will be based in StubHubs San Francisco headquarters. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. This article has been viewed 52,013 times. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). It was time for me to choose possibility once again. wikiHow is where trusted research and expert knowledge come together. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. In February of 2020, we sold StubHub for $4 billion. Published and reprinted by permission of Houghton Mifflin Harcourt. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Open our virtual assistant, click on "Contact form" and let us know how we can help you. How do I ask Stub Hub to list an event for which I have tickets? Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Will His AI Plans Be Any Different? Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Joo Almeida D'Ea Head of Integration Office. To subscribe, click on the button below and copy the URL into an RSS reader. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. WebHow To Contact StubHub Corporate Office Headquarters. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. WebStubhub, Inc. operates as an entertainment ticket agency. In 2015, eBay enabled $82 billion of gross merchandise volume. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. StubHub was a brand I knew and loved. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. WebOUR PARTNERS. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. I live in Singapore where the StubHub app is not avail. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Somehow, Id have to navigate us through it. 1 if you bought tickets and you have a problem with them. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Call 1-866-788-2482. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Does StubHub have live chat? Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. It I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. All rights reserved. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Lots of answers to questions are in our FAQ. StubHub is an eBay company (NASDAQ: EBAY). 2 if you have questions about buying tickets. We would be the company acquired, not the ones doing the acquiring. The more I learned about StubHub, the more excited I became. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. StubHub will send you an email with instructions on how to claim your refund or credit. Stubhub, Inc. operates as an entertainment ticket agency. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. All Rights Reserved. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The implications for my own role at StubHub were uncertain. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Join the list. Stubhub serves customers worldwide. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. To subscribe, click on the button below and copy the URL into an RSS reader. This article was co-authored by wikiHow staff writer. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Email Address. Olivier Ropars Vice President & CMO. In March, the entertainment industry crashed. StubHub gets a lot activity from users on Facebook than it does on Twitter. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Check out, All tip submissions are carefully reviewed before being published. Include your email address to get a message when this question is answered. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Find contact information here. Our RSS feed includes all eBay news articles published on this website. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Built In is the online community for startups and tech companies. Contacting StubHub While StubHub does not offer live chat, they do have a phone Come join us to plan your next live event experience! Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Read on to get the help you need to contact StubHub. Call 1-866-788-2482 to speak to a customer service representative from StubHub. WebNYC Flagship Office - Stubhub. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Personally, though, I found it disappointing. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub.