Thanks for the easy fix. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Privacy Policy. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. For those utilizing a Windows 7 OS, users must install any additional printer drivers. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech (since I got my Surface Pro 4). With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Sometimes an error message will appear, and sometimes it wont. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. File transfer is supported in version 2.6. Sorry JR Im still on my learners plates when it comes to Mac . Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Security Choice of whether to request permission from the user when someone tries to connect. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Thanks for the comment made me laugh and glad it helped end your frustration. Is there a bug report with microsoft we can upvote to get this fixed? Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. QED. For example, you can set the right click to be the home button. Top FactoryTalk Remote Access Alternatives in 2023 You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. It's 100% irrelevant to getting the Exchange issue fixed.". Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. 4. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Right-click on each mouse and choose " Update driver .". Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. How to Fix It When Your Mouse Scroll Is Not Working - Lifewire Most often, users will receive a black screen upon opening the app. Mouse pointer disappearing when using splashtop for extended display. OF COURSE I could use an alternative, but that is not what I asked about. still the cursor is not visible on the remote computer which i have remoted in to, please help. I'm excited to be here, and hope to be able to contribute. Splashtop wired xdisplay not working is a very common issue for Android OS users. THANK YOU! Find out why 20 million people use Splashtop and try it out for yourself today! If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Can i hook up a mouse to my ipad pro - Best Online Dating Site - Free So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. 3. In your Splashtop Account Settings, you can enable Two . This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Deselect Auto-hide the taskbar. Open the app to see if Splashtop runs as intended. 3. Adjust your cursor speed, mouse wheel settings, and scroll line options. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Step 1. Its work when I change the guest os one. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. 2. Splashtop remote access and remote support solutions. Below weve provided several ways to resolve Splashtop connection issues. Thanks for not making a long winded explanation and simply getting to the fix. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. I have posted useless answers to others' thread before when I misinterpreted their issues. I can feel the pain you were in and really glad I was able to help you fix it! So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. You just don't get it. Mouse Lagging and Beeping Sound Hi Team, They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. here it is how to use remote desktop mobile application to control a computer. Options are to Reject after the request expires, Allow after the request expires, or Off. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Why is my mouse cursor not aligned with the remote computer? When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Therefore, your recommendation of "Cant you just use VNC or something similar?" To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. NinjaRMM remote access services not working (TeamViewer, SplashTop Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. vice versa. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. In the sample illustration below, it is shown as enabled. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). At least that almost makes it possible to use the system. Is there a way i can do that please help. done in the video is exactly as described. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. This will automatically shut off the device. "My response frustrated you because you were under the cosh" is incorrect. "Now hopefully you understand why i said 'can you use VNC? Oh my gawd, Id have your babies if it were biologically possible!!!! There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. To continue this discussion, please ask a new question. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working not really a solution but can help debug/address the issue. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). OMG!!! If you click to open the toolbar, there will be a number of options available to you. After LastPass's breaches, my boss is looking into trying an on-prem password manager. OMG! How To Use Your Ipad As A Second Monitor On Windows Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Chief Technology Officer at OnePlace Solutions. Why? Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Go back and read what I posted about the Exchange scenario. "Splashtop wont let me connect at the same time as an end user!" If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Thanks. As long as you do NOT log into the Windows