Plantronics . I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. The HUB release notes confirms that there can be mute sync issues sometimes. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Thank you! It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. They are pretty well designed but looks the recent headsets are not built to last! Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. The following article provides information about the Dell WH3022 Pro Stereo Headset. My PLT V5200 headset often: 1. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. To mute or unmute your headset, click the headset icon in the System Tray. ESC followed by F8 or F10 toggles the Mute function. View orders and track your shipping status, Create and access a list of your products. SHOW DEAL. Okay listen up guys, this is important. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. VLad Koretsky, Loris Valentini But in the latest version of the HUB there's no such config item anymore. Open the Hub, go to Settings, General. Plantronics HUB: How to Mute/Unmute the Headset One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Mute button in Teams do not works anymore - Microsoft Community Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Naniwayuri 3 yr. ago. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? @freidakirkland, No one has gotten back to me on any of these problems. Plantronics Mute On Mute Off Problem , Offers & Deals 2023 - Promo and The unit I have has been working perfectly since new and almost 10 months old. You can't turn this one off completely AFAIK. To mute/unmute the call, press the volume button in. if you ever drop your keyless entry in the swimming pool. I doubt this voice is come from your microphone device. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne I can't understand this warning message can't be disabled. Then soaked for a couple more minutes. So i am curious about how did you hear it. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. In addition, please try to change another device to see if this issue can be reproduced. This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. The sound comes thru the cell, NOT the V5200. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. @thetelecoms9193, I have the same issue. And though music sounds good in headphone-mode, voice calls are crummy. @olawaleyussuff. Plantronics CS510 and CS520 (C052) Reset 1. Reset Sensors 1. thanks for letting us know that it needed a software. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. I don't want to hear the voice. You can mute and unmute your headset using Plantronics Hub. it's so annoying. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Ravi Hossur Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. To solve it you must connect it via bluetooth, that would be all. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. User experience lays down on the ground here! I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Additionally can you use. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. Also a headset button to mute / unmute a mic started working during Teams meetings. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 I had the same issue. menu. Then when i pressed the call answer/end button like you suggested, the mute function now works. How to use Plantronics Blackwire C720 | by Laura Edward - Medium I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. Thanks for sharing. platronics sent me a new one and the same problem. Why Poly Focus 2 keeps muting by itself? How to fix it Please advice. 3. If you found a solution, please let me know! If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. To mute the device, click Mute. macOS Catalina, version 10.15.6. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. 08-20-2020 10:36 AM. May 20, 2022 by NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. But the best would be to have some configuration possibility here. I think it might be a great feature, when you attend a call not looking at Teams app. Wearing the Voyager 5200, tap the call button to test sensors. Hi, Could you confirm customer's Windows 10 version? Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub Then wiped off with a paper towel. NOTE *Menus may vary by device. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. I started using it again about 10 months ago, now its failing again. I cannot find how to avoid the sounds "mute on" "mute off" in Teams Plantronics Voyager Focus Uc Mute On Mute Off Issue. The headset icon turns red to indicate the device is muted. Alternative - is to disable windows Bluetooth Audio Gateway Service. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! In the System Properties window, click the. Did you try covering the two holes next to the call button with tape? More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). 4. Computer USB Headset Troubleshooting: Mute not working - Plantronics You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable @rickhyne. Click the Settings button in the upper right corner of the screen, and then click General. Your phone, tablet, or computer may not support call control functionality. @achaz. Your device should work just fine. The hub will detect both the headset and any bluetooth adapter (e.g. I, unfortunately, do not have an Opencomm device. Teams is telling the headset to speak. they made an exception for me. The sound in my headset is distorted or I can hear and echo. I still get the annoying toasts. But it is Jabra voice and not Teams notification in fact. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Press question mark to learn the rest of the keyboard shortcuts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is common with your model and the Plantronics Legend. Right-click on the Plantronics device and choose Properties. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Please log in again. Didn't try, will maybe do, if no solution here. Thank you very much! Thanks for this though. 10% OFF. 2. This is an inconvenience. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. This Plantronics has sensor to turn off once I remove it from your ear. 3. 2. E.g. It shouldn't be that hard. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Plantronics Headset Auto-Mute Fix - ACC Service Desk Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. never hear a ring or beep when phone rings and voice answer doesnt work. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Plantronics Hub: How to Mute/Unmute the Headset But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. (plantronics legend headset) . 2. Push voice/mute button found on underside of mic boom. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? /edit: The issue is in a computer app with computer audio. I can hear too what they are hearing. Scroll to the settings and turn off the 'headset sensors' and 'HD voice'. To unmute the device, click Unmute. Mine has same problem too. any ideas what's happened? Please raise a ticket with Poly Technical Support. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! \n Unmuting: Reverse of the above, \n 1. change the . 8-7. Ive reinstalled the software and it seems to randomly work sometimes and not others. I never said that the solution is to change the devices. For Example. Called Plantronics customer service. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. What's in the Dell WH3022 Pro Stereo Headset box? MS Teams is not the one telling the headset to speak, it's the headset having that configuration. This article may have been automatically translated. Bug with Plantronics Backbeat Pro 2 and Windows Desktop App I have microphone problems with my headset plantronics voyager edge - people hear my very bad. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. Deal. I placed tape over that and it helped greatly. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. @lorisvalentini. Ive been using the Savi 8220 headset for over a year now with little issue. Answer a few questions to get help. 2. Not sure what I'll do. 07:08 PM. And I've sent it to reseller, hope they will fix it or it will be replaced. My problem is, that I've had the voice notification already configured. I could still hear them. Picking it back today, I decided I wanted to know the reason and I found it and a solution. I could hear callers, but they couldn't hear me after the first couple of words. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer Another thing to check is whether it's paired with more than 1 device? In the System Properties window, click the Hardware tab, and then click Device Manager. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. My problem seems to come from my Plantronics software installed with the Plantronics headset. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. The headset will continue to give a triple beep every 15 seconds. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. This is delivered by your headset manufacturer. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . Maybe you can check Jabra settings. Poly Studio Room Kits for Microsoft Teams Rooms. It even announces mute on, mute off so it is recognizing the mute action. Losttexan, Olawale Yussuff @heartbeat927, I have the same problem. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Hm, I haven't experienced that through the computer, only via telephone. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". The headset is great but the earpiece is a desaster. 1-10 of 13 Answers. Identical problem here. Android Settings > Bluetooth: On > Scan for devices*. - edited We are not aware of any such issue so can you share any screenshots so that I can see what is happening? plantronics Wireless Headset System User Guide - Manuals+ May 31, 2017 by You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. Mic works with voice recorder but not on zoom or meet.